Privacy Policy

1. Introduction

Welcome to RazorCV ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume review services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you place an order for our resume review services, we collect the following personal information:

• Name: First name and last name
• Email Address: Used for communication and order updates
• Phone Number: Optional, used for urgent communications if needed
• LinkedIn Profile URL: Optional, used for LinkedIn optimization services
• Target Role: Information about your career goals and target positions
• Resume Files: Your current resume documents (PDF, DOC, DOCX format)
• Notes and Instructions: Any specific requirements or concerns you share with us

2.2 Payment Information

We use Stripe, a third-party payment processor, to handle all payment transactions. We do not store your credit card information or payment details on our servers. Stripe collects and processes payment information according to their own privacy policy and security standards.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide resume review, rewriting, and optimization services
• Communication: To send order confirmations, updates, and respond to your inquiries
• Payment Processing: To process payments and manage your orders
• Service Improvement: To improve our services and customer experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Customer Support: To provide ongoing support during your service period

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as Stripe for payment processing and hosting providers
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure file storage and encryption
• Secure transmission of data using SSL/TLS encryption
• Access controls and authentication procedures
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order information and resume files are retained for the duration of your service period and up to 90 days after service completion
• Payment records are retained as required by law for accounting and tax purposes
• You may request deletion of your data at any time, subject to legal retention requirements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at contact@razorcv.com.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: